I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. Filing a chargeback (along with filing complaints to various websites and gov't agencies) for unreasonable termination is one way to make sure Sinemia feels their arbitrary decision to terminated annual memberships, and let their bank knows Sinemia's business practices. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. A lot of laziness and bad workers can extend this months before a chargeback appears. However, if they screw you over that much, you're better off without them. The chargeback will force them to act. Just be sure your buyer is aware you'll require a signature. Yes it's normal, different things can trigger fraud filters and such. com is encrypted, secure, and processed in as quickly as 2 hours. ) you can just buy them off Alibaba in bulk. I suspect also since Alibaba is the entity that funds the chargeback now that it was their money on the line and not mine things quickly changed and they probably forced her hand at that point. Most likely, if they don't have it, they will be able to source the vape products for you. It doesn't extend to bank transfers. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. I even provide evidence to show no changes have been made after payment made for the order back in November 2020. You need to report your card as stolen, not wait to file a charge back. There are two different things here. Some details: Price to produce a unit is roughly $13 (give or take per SKU) not including packaging. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. They provide a chargeback guarantee model. Ask for a catalog. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. You should have done the charge back a second time. If it is showing delivered, use that date. False. Chargeback essentially means you're accusing the company of fraud and demand your money back. In these type of transactions it's not uncommon to wait much longer than 120 days before goods are delivered. 1. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. Last option would be to sue them but that would cost more. Since my reputation on Airbnb is damaged, I am considering doing a chargeback for one month (of my more than two month stay). We did not sign any documents talking about refund terms. Alibaba (BABA-1. 5. AsleepDocument7313 • 9 mo. ago. if you file a chargeback, they might recharge you after it clears. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. From your computer: 1. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. 3. The transaction fee is alibaba themselves taking their cut. I figure Airbnb will ban me, kill my account, and fight it. Yeah, I should’ve been a little more patient. View community ranking In the Top 10% of largest communities on Reddit. They'll just you a few bucks for the copy. My payment processors haves saved me and my business. PayPal covers unauthorized purchases for chargebacks. With Direct Checkout, the transactions go through Etsy's merchant accounts and PayPal, so chargeback fees. Never again will I order on Alibaba, or any Chinese supplier for that matter. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. In this case, Alibaba asked for additional evidence to prove the buyer was correct. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. Filing chargeback advice (capital one) Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Look at their credentials on alibaba. 2 more replies. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. It’s SNAD they don’t cover. Therefore, if you believe a payment is fraudulent, refund it. 4 to Feb. Help. If the above isn't an option, stop by your local police department and file a police report for theft. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. If still no response is from the Supplier’s side, turn your heads to Alibaba. 8 comments. 3. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. g. 75 - 150 comment karma. The ability to chargeback is due to a consumer protection law. This is why most companies ban accounts and suspend services to anyone demanding a chargeback. 5. However if you have made several over the course of years, its. Chargeback in ebay, they don't give you a chance, only thing you can do is say "sorry for the inconvenience, please return for a full refund" and hope the dispute was through paypal and they ask to send it back. com, don't. ago. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. Seller lied about timeline, delayed production two months to work on other orders, and while 1/2 of it is marked. You can even link one of EA's apology statements as proof, which would help. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. They have not been very responsive. You need to report your card as stolen, not wait to file a charge back. Simply just say you’ve sent the item back that’s all what they ask you to do and return it and provide tracking then they’ll release the funds like they have with me. The seller disappeared and Alibaba refused my claim. Vendor harassing me over chargeback dispute. Deliveroo can dispute this. The largest one was for $72. There are several reasons why an issuer might decline a transaction. Pinanims • 1 yr. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. And shippers attempted pick up twice. Thanks heaps!! Was the order on Dec 17th, 22 gone. ago. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. That makes sense. I don't recommend you sharing this item asin online because everyone would jump on the listing. I hope this helps. Viator and Capital One also seem to be partnered in some. On light side , I received a shipment of refurbished l3s from alibaba that are absolutley beautiful. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. -Number three, monetize the value of non. I sold this guy a gaming rig early February. Goods get send to their country. The idea. Twitch Donation Chargeback. Afterwards, if nothing from the merchant, Klarna will resume your. 2. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. Rather than being handled by credit card networks and payment processors, these transfers are sent from bank to bank through an automated clearing house. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. 4566nb • 5 mo. , an s19 goes for $10k, NOT $1k that is found on Alibaba. I've looked at the. Here is what you need to know to win CBs when you get them. You ask a question about starting, owning, and growing a small business and the community answers. If buyer and seller have disagreement over condition, they don't want to hear it, they side with the buyer. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. "Tebex Chargeback Question. You won't lose any money either way, you have Etsy Purchase Protection. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. They call the bank and say they didn’t but those. Click on the File a Chargeback option. ago. Of the latter category, lost two disputes - both via AX - in the past 10-12 years. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. Disputes are a chargeback category. It seemed like a simple story. 5. I've done it successfully. Supplied parts (cheap crappy knockoffs) to be installed. View community ranking In the Top 10% of largest communities on Reddit. First, reach out to the company that sold the product or service to you. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. I had purchased some shoes and a t-shirt a few months back and had no issues, so I had an initial good experience. The invoice said “bobbleheads”. Go to Alibaba r/Alibaba • by West_University_475. It's handled by the credit card companies, not your e-commerce software provider or even payment processor. It was all paid for on a credit card, and later, all charged back (so everyone lost all their items, plus the money). They will usually initiate it if the negotiation falls through. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. They ARE virtual items but are listed under GOODS AND SERVICES so you can chargeback. I get back from my trip a week later to pick up my car and they wouldn't give me the. In October my sister and I had a hostel booked in Munich with a 9am check-in time. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. Chargebacks instead of disputes everyone! Tips & Reviews. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. This. My total gross profit in four weeks is just over £5k, working at around 46% margin, and this is a fresh business. They have a Shopify plugin as well. Or else your account will remain locked. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. A buyer can file a claim for either item not received, or item not as described up to 180 days after the transaction date. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. Updated the claim with the tracking. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. The fraud analysis was labeled as low for both orders, so there was no indication that this may happen. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. It means the issuer has placed a stop or hold on a transaction. My funds were immediately returned back to me by my bank, and then I got a letter in the mail stating that the merchant would be notified and that they may choose to fight it. I've gotten a 100% refund when a seller has sent the wrong item. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Vendor usually will try to resolve once they get the charge back, but also may let you know that you’ll be blacklisted if you don’t cancel it. This will not only affect products coming from China, but also from the other countries outside the European. Goods get send to their country. Zelle does not officially, but yes. Everything was great at the beginning, seller was friendly and communicative. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your. The merchant can decide to dispute the chargeback or accept it. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. Vendor claims I needed to ask for “shake head” and I cannot get a refund. Please wait 3-20 business days to check the bank statement. ago. Ouch. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. They won’t file it with PayPal. But no refund! Sorry this happened to you. Although CC's and PayPal may be. They're unlikely to investigate further into why you did that and just ban you. Any Tips/Advice before I request a chargeback? (Canada) : r/Alibaba. rebel1031. Cash app has already taken money out of my bank account, and the buyer is neither responding to my texts nor picking up the calls. Chargebacks are a danger to anyone who accepts payments online. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. There are good post about finding reputable suppliers, just Google or search reddit. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. Etsy will eat the cost of the charge back. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. I'm out 1600$. Does that mean it was processed incorrectly? Any advice would be much appreciated. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. Stop by a few days later again and pick up a copy of the report. You should be able to contact customer support for your region and receive help. Vet your supplier first before sending any money. If you've received a trade dispute from an Alibaba. Yes, my reason for chargeback was item not received. However you can do a ‘chargeback’ on either a debit or credit card as it isn’t legal protection but is simply something offered by the card companies. In a given year, 4-8 disputes on 5,000-6,000 transactions. In this case I used this supplier for personal items. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. It's ridiculous and not the intended purpose of chargebacks. This is also why many merchants will not actually charge your card until they ship. Ali baba dispute team is a joke. Join for free Messages OrdersErikMalik. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. It has nothing to do with Shopify. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. In addition to said above, it's also tecnically illegal to charge back if you received the goods. Generally, chargebacks occur between a merchant and a. . Buyer to pay extra 325usd for boxes and pick up by 31-12-21 F) Additional money paid. i learned the hard way that youre opnening a whole can of worms by doing that. Ask the company if it will reverse the charge. Add a screenshot of service documentation. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. Vendor gets penalized for charge backs and can lose Visa (for example) as a payment option if they get too many chargebacks. Easiest way to chargeback is online, but if online disputes are unavailable for you, you can always dispute by calling the number on the back of the card. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. Pre-arbitration (pre. Best. . Just choose a signficant over-promise and you should be okay. ago. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. Today he requested a chargeback on his credit card claiming it was fraud. The price is USD489 include shipping in our alibaba store . The expected delivery date. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. All Shopify does is submit the dispute information to the credit card company. Upload the video and or the pictures as evidence. i How to Do a Chargeback Without Breaking a Sweat The chargeback process is tiring and time-consuming, and understanding the process is important. com trade partner, our security team has already begun processing your case. ago. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. Got scammed. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. A refund means that you conducted business through. A Guiding Light to AliExpress Refund Policy. Shopify are very good at making the process to fight a charge back easy. It could be fair to consider a dispute as the first stage in the chargeback process. The package kept getting "updates," for the next week, but stayed in the same distribution center. GENERAL NEWS. This is Visa's Rule 53: "In order for Visa chargeback reason code 53 to be valid, the customer must make a legitimate attempt to either return the merchandise or cancel the service. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. I hope you can still contact your credit card company and do a chargeback on this order. The transaction was done outside of Alibaba buy paying through CC via PayPal invoice. ago. After 4weeks of dispute, uploading evidences and all, the battle is lost. 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. SandAndShells • 2 yr. Even though I've presented a written document. • 2 yr. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. Hey all. . First chargeback. com trade partner, our security team has already begun processing your case. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. QP_marketnetwork • 10 mo. Safe & easy payments. And paying with a credit card gives you the opportunity for a chargeback claim (although that also takes time). WebGuyUK • 8 min. Credit card. com , and who accepted credit card payments for minimum orders of 10. I filed for credit card chargeback. AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. They can't charge back what was refunded. The customer's credit card company / bank makes the determination on the chargeback. ago. After some research, he found that the gold supplier badge is something like a premium membership. The can, and probably will, block your account until the debit is paid, or permanently. This is the way modern customers. Same. How alipay send evidence paypal chargeback . I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. You're going to have to ask them how you pay them back. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. Once your dispute has been officially lodge, the Dispute Claim department usually take about 4 days to verify your claim. 9% of these chargebacks. I escalated the dispute and it sat in my list for about A MONTH with absolutely no updates whatsoever so I decided to just bring it up with my bank and. This a common M. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. They charge 5% to 10% of the total amount. Yeah, I'm not trying to defend coinbase. Be ware. The payment was made on 30th of January and they Shipped it on 13th of February. View community ranking In the Top 10% of largest communities on Reddit. The package kept getting "updates," for the next week, but stayed in the same distribution center. Make sure you have really good photos or video (depending on the type. This can be tempting for merchants who are sick of dealing with chargebacks. In the contract we agreed that products shall be shipped within 15 days after payment. So far PA seems more strict through support. You have a legally binding contract with the seller, if they breach the contract, enforce your. Even though I've presented a written document. You almost definitely won't need to provide any evidence; AG is going to receive so many chargebacks (if they haven't already) in the near future that the banks are going to eventually have them flagged in their systems. 91%) stock has been on quite a roller-coaster ride over its history. A friend of mine had a very unpleasant experience with a gold supplier. Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. Plus, PayPal offers zero protection for Friends and Family transactions anyway. I requested a refund on cashapp (like that'll work), reported the account on cashapp, reported the seller's profile on Facebook. You can try to reach out to fb support and explain what happened and most likely they reimburse you but it can take up to 3 months. (I learned this through dealing with morons on the internet. Hey guys i bought an printer for $1500 for my business off alibaba supplier and they completely ripped me off with the printerhead not being able to…View community ranking In the Top 5% of largest communities on Reddit. All 3 they’ve kept the items and the full refund. However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. I am considering taking up the dispute with Paypal. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. I hope this helps. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing. Before sharing sensitive information, make sure you’re on a federal government site. I meticulously detail the event, provide my proof, send off my case… and lose. The case with PayPal was closed on December 15th, 2022. I totally get it the feeling. If the item is clearly broken, defective or suffers from quality issues it might be best to chargeback your credit card or PayPal! Only do so if you notice that the seller is trying to scam you. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). Note: They didnt "chargeback" $500. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. You cannot process a chargeback. Once you have, PayPal will get back to you in three business days or less and instruct you on the next steps to take. Chargeback requested by a buyer. We install everything and make it fit as best as possible, for being a cheap knockoff. They cost me about $40 each through AliBaba. If you chargeback this indeed puts your account at risk as you are well aware. 2 more replies. They’re legit most of the times. Recently I did some charge backs on a couple transactions on my CC that I did not recognize. Got my money back through credit card chargeback. We did not sign any documents talking about refund terms. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Personally, I never had a bad experience and ended up finding my supplier there. Doing a wire or similar payment is equivalent to handing them cash. Respond to refunds quickly. It is a big joke. I've done it successfully. Take pictures of all serial numbers, model numbers, and boxing it up with the shipping label and then pictures of the receipt from where you dropped it off. The customer's credit card company / bank makes the determination on the chargeback. If you did have a significant problem with your order though and your supplier isn’t giving you a resolution, then I. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. I filled a claim with PayPal after an unsuccessful refund with alibaba. Problem, they claimed that they didn’t make the purchase. SandAndShells • 2 yr. I put in a charge back with Bank of America and my claim got denied. They're gone and you're screwed. View community ranking In the Top 10% of largest communities on Reddit. My payment processors haves saved me and my business. Buyer Protection Program Shop Confidently and safely with Buyer Protection Program. Another successful Amex dispute story. /chinabuyer is a good place to find an agent that will work. Paypal most likely wont help me and from what ive read if your account is in the negative you get sent to debt collections. I've gotten a 100%. My estimated delivery was 6-5-22. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Ordered custom bobbleheads from a vendor on Alibaba. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. 00 per kilo after. Huge buyer traffic: more than 40+ million active B2B buyers sourcing on Alibaba. Alibaba is great for a larger more professional wholesaling need or for sourcing certain materials/products. Listen. I'm a first time buyer and bought a bunch of products worth around $4000. Type "seller support" in your search bar on seller central home page and work from there. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. Amex did the chargeback, and a month later Iberia "won" and Amex reversed the chargeback. Especially going into this time of the year when sales are up and it’s not your “regular” customers. It’s pretty common. Keep it clean (nothing sinks a rebuttal faster than a smarmy or argumentative tone). I've performed a CC transaction and immediately the supplier. by mazophiliac. Do not use western union or any of the others until you have established business and trust with your supplier. r/smallbusiness. mil.